Sarah Frederickx, Head of Digital Learning Center at Hochschule für Heilpädagogik Zürich HfH (University of Teacher Education in Special Needs Education)
In November 2019, we talked about SWITCH edu-ID seriously for the first time. We planned to work out the changeover in 2020 and so as to actually switch over in 2021. Naturally, it didn’t go as planned. After a thorough analysis of our systems and a definition of our roadmap (two phases) at the beginning of 2020, everybody forgot about the edu-ID implementation project because of the lockdown in March. In May, though, the pressure of the new library system swisscovery, which requires a SWITCH edu-ID account, grew stronger, and we decided to attack our first phase.
The lowest complexity level
Our first phase only had the one goal: changeover to edu-ID. Nothing else! No changes in processes, no changes in our systems. Nothing complex. So, we implemented a linking service and the affiliation administration with our partner who hosts all our students’ mailboxes. Easy-peasy.
Everything went very smoothly in November 2020. Thank you, SWITCH, for all the help, discussions, templates, checklists, and so much more. Thank you, exigo, for the professional and smooth technical implementation.
We had sent an info mail 10 days before the change and a reminder two days before the changeover. Brace yourself after you send out the reminder! The support cases then rose until very shortly after the change. But after a few cases, we had standard email texts for seven different problem cases that almost covered it all. By now, a few months later, 87% of our users have linked their SWITCH edu-ID account to HfH.
We still have lots to do to streamline our processes and make user management better and easier. But before that, we’ll do our second phase, and we’ll do just that.
Our second phase is the change from ‘Linking after admission’ to ‘Linking at registration’. New students will (have to) have an edu-ID before we enter them into our systems. Everything else will come later. With only few resources, we break things down and proceed one step at a time.