Right at the start of the year on 8 January 2020, the Zurich University of the Arts (ZHdK) switched over to SWITCH edu-ID.
Smooth changeover thanks to good preparation and a high ‘linking’ success rate
Technically, everything was threaded perfectly and the changeover of the IdP went off without a hitch. After initialization and planning in 2018, the work could be started at the beginning of 2019 with the development of the connector, followed by the setup of the linking service and the migration of the IdP. The fact that everything went so smoothly was partly due to the fact that a large number of users had linked their accounts in time for the migration:
The communication measures were very successful with all target groups.
These consisted of a post in the Rectorate newsletter, a poster at the helpdesk, multiple e-mails sent to people without a linked account (maximum of three follow-ups and a final e-mail to users of the three most frequently used services), a message in the Rectorate newsletter shortly before the changeover, and detailed instructions on how to create and link the edu-ID account. E-mails were sent to the different groups of people in astaggered manner. This meant that support before and after the changeover to SWITCH edu-ID was uncomplicated and that the work involved was predictable and manageable.